Resorts World Theatre faq's
- What are your COVID-19 protocols? Will I need to provide a negative PCR test or Vaccination card to enter?
No, at this time a negative PCR test or vaccination card is not required for admittance into the theatre. Following CDC guidance and requirements set forth by the State of Nevada, masks are required for all guests and employees in all inside public spaces in Nevada, regardless of vaccination status. Masks are provided upon request for anyone in need of one.
- Will there be social distancing?
At this time there will be no social distancing. We are committed to your safety and following CDC guidance and requirements set forth by the state of Nevada.
- Where can I buy tickets? Where is the onsite Box Office?
The onsite Box Office is located outside the main entrance to the theatre.
- Where can I purchase tickets online?
Purchase tickets online.
- Where can I buy VIP tickets or meet and greets?
These can be found online where meet and greets are available. Subject to availability.
- Is there an age restriction?
Children age 3 and older require a full-price ticket for entry. Any child younger than the age of 3 may enter without a ticket but must remain on the lap of the ticket holder. Children under the age of 18 must be accompanied by an adult. Patrons under the age of 21 are not allowed to consume alcohol or loiter in gaming areas of the resort.
- Where is the entrance of the theatre?
Resorts World Theatre is located in the southwest part of the casino. It’s located just off the casino floor and directly across from the main hotel parking garage.
Yes, parking at Resorts World Las Vegas is currently complimentary. Guests of Resorts World Las Vegas may park in the hotel parking garage and all other patrons are encouraged to park in the guest parking garage. Valet and Rideshare options are available at South Valet.
- Are there restrooms located inside the theatre?
Yes, there are restrooms available on all levels inside the theatre.
- Information about the theatre bar.
There are full-service bars located on all levels of the theatre. All bars and concession outlets located inside the theatre are strictly CASHLESS.
- Is there food served in the theatre?
Food is not served in the theatre, but snacks will be available for purchase. The hotel has multiple dining options that are available pre and post show.
- Can I bring outside food and beverage?
Outside food or beverage is not permitted inside the theatre.
- Where is the “VIP entrance”?
Yes, there will be a designated VIP entrance for guests who purchased one of the offered VIP packages or upgrades.
- Is there parking? Where do I park
Resorts World Las Vegas offers complimentary self-parking at this time and convenient valet parking for a flat rate of $21.00 per day. Patrons are encouraged to park in the guest parking garage off Goh Tong Way and Sammy Davis Jr. Valet and Rideshare options are available off Goh Tong Way at South Valet.
- Is re-entry allowed?
Yes, re-entry is permitted. Guests will be required to scan their ticket upon exiting the theatre which will enable them re-enter. The re-entry policy may change depending on the event.
- What items are prohibited from the theatre?
A no bag policy is in effect for all events at Resorts World Theatre. Guests are only permitted to bring in one wallet-sized clutch no larger than ( 9” x 5” x 2”), medical bags or parenting/diaper bags no larger than 12” x 12” x 6” are permitted. Any medical or parenting bags (child must be present) that are exempted are subject to security screening. PLEASE RETURN ALL OTHER BAGS TO YOUR VEHICLES OR GUEST ROOMS. A BAG CHECK IS NOT AVAILABLE.
SLRs, DSLRS, mirrorless cameras or any cameras with interchangeable/detachable lens or external flash (No Professional Photography)
Audio/Visual Recording Devices (includes GoPro, Google Glass, Spectacles, etc.)
Selfie Sticks, Tripods, Monopods
Outside Food, Beverage or Alcohol
Cans, Metal/Glass/Plastic Containers, Bottles, or Flasks (empty or sealed bottles included)
Laptops, Tablets, Personal Computers, or Two-Way Radios
Weapons, Firearms, Pepper Spray, Pocket Knives or Mace
Illegal Drugs or Substances
Flammable Liquids, Aerosol Cans, or Permanent Markers
Flashlights, Laser Pointers, Light/Glow Sticks, Flares, or Fireworks
Noise Making Devices (i.e. Air Horns, whistles, bells, vuvuzelas, etc.)
Balloons, Balls, Projectiles, or Optical Illusions
Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover boards, and Helmets
Coolers, Ice Chests, Folding Chairs, or Pointed-Tip Umbrellas
Seat Cushions or Booster Seats
Patrons Without Shoes or Shirt
Full face masks, Chains, Spikes or Studded Belts/Shoes/Bracelets
Animals or Pets (accommodations are made for ADA approved and harnessed service animals)
Unapproved Pamphlets, Handouts, Ads, or Flyers
Clothing, garments, or signs displaying explicit language, profanity, or derogatory characterization toward any person(s)
Signs, Flags, or Banners exceeding 11" x 17" or attached to a pole/stick. Signs must be relevant to event. Signs may not contain or display obscene or offensive language and/or pictures as determined by venue management. Management reserves the right to prohibit or remove a sign or banner at any time.
- Where can I store prohibited items such as cameras, large bags etc.?
Prohibited items that do not meet guidelines should not be brought to the theatre.
- Is there smoking in the theatre?
Smoking or vaping is not permitted anywhere inside the theatre. Guests wish to smoke will need to exit the Theatre and smoke in the Casino.
- Are tickets from third party sellers valid (StubHub, Craigslist, eBay, etc.)?
Resorts World Theatre is unable to verify or guarantee the authenticity of tickets that were not purchased directly through an authorized sales channel (i.e. Resorts World Theatre box office or AXS.com). For this reason, we do not recommend purchasing tickets from third-party resellers. If a ticket is purchased through a third-party reseller, Resorts World Theatre is not responsible for any fraudulent activity and will not honor invalid tickets.
- Where is the lost and found?
Lost items will be turned into the Guest Services counter inside the theatre lobby during the show. After the show concludes, items will be held at the Resorts World Theatre for 14 days.
- How large is the theatre? What is the theater layout?
In a seated configuration, the capacity for Resorts World Theatre is 4,703. The theatre has four levels of seating: Front Orchestra, Rear Orchestra, Mezzanine, and Balcony levels.
- How do I book ADA seating?
- Will there be ADA escorts?
Yes, on the night of the show there will be ushers available to escort guests to seats.
- Where can I get an assisted listening device?
Assisted Listening Devices are available at the Guest Services counter in the main lobby and may be requested the night of the show.
- What happens if an event is cancelled or postponed?
If an event is cancelled, tickets will be refunded at the point of purchase. Web purchases will be automatically refunded to the original form of payment. Please note that the artist, AEG Presents, Resorts World Theatre, and Resorts Worlds Las Vegas are not responsible for hotel, travel or other expenses related to the cancellation of a performance. If an event is postponed, guests should retain their tickets to use for the rescheduled date.